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004-07 Discontinuation of the Returned Title Processing Program

Registration and Title Bulletin - #004-07

Date: January 19, 2007

To: All County Tax Assessor-Collectors

Subject: Discontinuation of the Returned Title Processing Program

These documents contain text of correspondence sent by TxDOT to the county tax assessor-collectors, statutory agents who provide vehicle registration and titling services for citizens in Texas. This information is provided to apprise the general public of issues affecting the state's vehicle titling and registration process.

PURPOSE

To advise you of the discontinuation of the Returned Title Processing Program.

DETAILS

Effective February 2, 2007, the Vehicle Titles and Registration (VTR) Division will no longer maintain a suspense file of Original Texas Certificates of Title that have been returned to the department by the post office as undeliverable. All returned titles received on or after that date will be destroyed as they are received.

With the elimination of this program the owner or lienholder will still have the option of applying for a Certified Copy Original (CCO) title at the nearest VTR Regional Office for $5.45, or mailing the CCO application, Form VTR-34, along with all applicable supporting documents, for $2.00.

The Returned Title Processing Program was implemented in an attempt to quickly provide returned Original Texas Certificates of Title upon inquiry by the legal owner. Currently, we are receiving an average of about 4100 returned titles a month and are only forwarding an average of about 460 a month (about an 11% return rate). The remaining titles are destroyed after a six-month retention period. The low return rate and the volume of returned titles that must be maintained does not support the administrative cost of the program.

The most common reasons for the returned titles are:

  • Owner moved prior to receiving the title
  • Insufficient address
  • Incorrect address entered at the point of sale

COUNTY ACTION

Please advise all title applicants to verify that their name and address as printed on the Title Application Receipt (VTR-RTS-500) is correct prior to leaving the counter.

CONTACT

If you have any questions or need any additional information, please contact your local Vehicle Titles and Registration Division Regional Office.

In some cases the Registration and Title Bulletins (RTB) contain attachments. If you require a copy of the original signed RTB and the attachments, please e-mail us and include the RTB number. Repeat requests are subject to charges in accordance with Open Record policies. A subscription service is also available for an annual fee of $250. Subscribers will automatically

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